Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bigtexpackaging.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bigtexpackaging.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bigtexpackaging.com.

At Big Tex Packaging, we are committed to providing high-quality packaging materials and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your satisfaction.

Returns

We accept returns on items within 30 days of the delivery date, provided they meet the following conditions:

• The product must be unused, undamaged, and in its original packaging.
• You must provide proof of purchase (order confirmation or receipt).

Non-returnable Items

Certain items are exempt from being returned:

• Custom or special order products
• Items purchased on sale or clearance

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges

If you receive a defective or damaged product, please contact us at info@bigtexpackaging.com within 7 days of receiving the item. We will promptly arrange for a replacement or exchange.

Shipping Returns

To return your product, please mail it to:

Big Tex Packaging

Customers are responsible for return shipping costs, unless the return is due to our error (defective or incorrect items).

For any questions or concerns, please contact our support team at info@bigtexpackaging.com